Shipping Protection Instruction
Protect your order against loss, damage, or theft with ShipInsure.
Add protection in your cart
On the cart page, select "Yes" to add ShipInsure shipping protection to your order before you check out.
Look for your confirmation email
Right after you place your order, ShipInsure will send you a confirmation email. Keep this email. It has the link you'll use to file a claim. If you don't see it, please check your spam or promotions folder.
File a claim if something goes wrong
Use the link in your ShipInsure email to file a claim if your package is:
Claim Guidelines
Please review these guidelines before filing a claim.
File within 14 days
Claims must be filed within 14 days of the delivery date.
When a package counts as lost
A package stuck in transit for 7 days (domestic) or 14 days (international) is considered lost.
Marked delivered but not received
Packages sometimes arrive a little after the carrier marks them delivered, so lost or stolen claims are processed starting 2 days after the delivery date.
Damaged items
An item is considered damaged when it arrives broken and unusable. Damaged claims typically require photos of the item and packaging.
Police reports
A police report may be requested for claims of $500 or more, or when additional verification is needed.
Please note: Shipping protection is only available on orders where it was selected in the cart.
If you have any questions or need assistance, please contact us at ecom@waycaps.com.
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